Customer stories

See how other shippers profit from smart shipping data

Get insights in the kind of results you can get from using Tracey.

This is what Tracey can do for you

Get inspired by your peers and see how they improve their delivery metrics.

“With Tracey, we gain control over our delivery process.

By communicating delivery issues proactively, we’ve got our CSAT (+5%) and Trustpilot (+0.2️ stars) scores up in six months!

Moreover, getting access to unique carrier performance insights allows us to negotiate better terms with the carriers.”
“Over the last year, we have seen a 35% decrease in ‘Where is my order?’ questions, while 9 out of 10 customers say they appreciate proactive delivery communication.

Optimising our own delivery process is an important part of what we do, so we are excited to see how Tracey will accelerate with the support of Sendcloud.”
“We pass on the data we receive from Tracey to our customers, enabling them to derive value from it. We already see that our customers anticipate this and adjust their work processes to inform their own customers better and proactively.

This ensures that, as Active Ants, we offer just that little bit of extra service to support our customers in their e-commerce activities.”

Customers in the spotlight

No time to read? We're happy to put our customers in the spotlight so you can learn how they optimise the delivery performance with smart shipping insights.

No items found.

Numbers tell the true story

Online stores, 3PL providers and retail brands use Tracey every day to turn great shipping performance into happy customers

Accuracy of predicted delays
Reduction of inbound WISMO calls
Less time spent looking up customer data

Discover the most accurate way to measure your carrier performance today

Start making smarter shipping decisions, improve delivery performance and get more happy customers.