Best 11+ shipping analytics software solutions (2024)

Huib Adriaans
Published on
February 22, 2024

Looking for shipping analytics software? We have compiled a list of the top 12 solutions for 2024. Get insights into the differences between solutions, their key features, and pricing options. This article will help you in selecting the software tailored to your business needs.

By using data insights, shipping analytics software empowers businesses to optimise their shipping processes, improve supply chain management, and ultimately enhance their bottom line. 

Curious to know what solutions can be the best fit for your business? Look no further. We have compiled a list of the top 12 shipping analytics software solutions for 2024 that can revamp your shipping processes.

The importance of shipping analytics software for parcel shippers

The e-commerce logistics market is growing at a compound annual growth rate (CAGR) of 19.5% from 2021 to 2030. By analysing shipping data, your business can make data-driven decisions that lead to improved performance, enhanced customer experience, and increased profitability. 

When it comes to parcel shipping, however, the information overload of data can often be overwhelming. Shipping analytics software offers a solution to this challenge, providing parcel shippers with valuable insights through data analytics. 

From optimising shipping costs to streamlining warehouse management, shipping analytics software is a game-changer for businesses in the parcel shipping industry.

What is shipping analytics software?

Shipping analytics software enables businesses to analyse their shipping data for actionable insights. It gives parcel shippers visibility into key performance indicators (KPIs) of their carriers, such as shipping rates, service level agreements, number and type of exceptions, and transit times.

It identifies inefficiencies in the shipping processes which can be used to improve the performance.

One key advantage of shipping analytics software is real-time tracking. This allows you to monitor the status of shipments at any given moment. This increases transparency and enables you to proactively manage delivery delays or issues, ensuring a smooth customer experience.

How does shipping analytics software work?

Shipping analytics software works by collecting and analysing data from various sources, including carrier systems, warehouse management systems, and customer feedback.

It then uses advanced algorithms and machine learning techniques to identify patterns, trends, and anomalies in the data. 

Shipping analytics software vs. shipping software

While shipping software and shipping analytics software may sound similar, they serve different purposes. 

Shipping software, like Sendcloud, focuses on the logistics of order fulfilment to simplify the parcel delivery process. It helps businesses with label printing, multi-carrier delivery options, handling returns, and more. 

Shipping analytics software is all about data analytics and performance indicators. It provides actionable insights into shipping data, empowering businesses to make informed decisions when it comes to optimising shipping-related processes.

What’s more, shipping analytics software helps you to make data-driven decisions to choose the best carriers and automate shipping-related customer service inquiries.

Top 12 shipping analytics software solutions for your business

Now that we’ve looked into the importance of shipping analytics software, let's dive into the top solutions for 2024.

These software tools have been carefully selected based on their features, pricing, and user reviews, making them ideal choices for your businesses.

1. Tracey 

Website: Traceybysendcloud

Based in: Netherlands

Tracey (yes, that’s us) leverages Europe’s biggest dataset of shipping events to help e-commerce businesses, retailers, and 3PLs make strategic decisions on shipping.

With advanced carrier analytics and benchmarking, it enables you to measure your carrier performance, pick the best carrier, and reduce your total costs of shipping. 

Tracey’s parcel monitoring goes beyond carrier statuses to predict delays and the estimated time of delivery. This enables you to proactively inform customers about the delivery status (especially when it’s not going as planned) and decrease WISMO inquiries

You can connect Tracey to your systems in use via existing shipping and CS software integrations or you can use the API to send shipping data to custom systems or data warehouses.

Key features

  • Shipment tracking for 40+ carriers
  • Real-time updates on the location and status
  • Automated customer notifications
  • Insights into carrier performance analytics and benchmarking
  • Direct integrations with customer service tools (Zendesk, Trengo, Freshdesk and more)
  • Auto detection and communication on delivery issues
  • AI-driven carrier recommendations based on predefined shipping KPIs
  • Access to structured logistics data for analytics enrichment

Pricing available upon request.

2. eShipz 

Website: Eshipz

Based in: India

eShipz provides insights into supply chain management, offering indicators of performance. This solution helps to streamline logistics and supply chain processes, including warehouse and inventory management through data analytics.

It supports integrations with carriers like FedEx, ShipStation, and additionally other platforms.

eShipz grants visibility into shipping data to inform business decisions. It also facilitates auditing of shipping processes and KPIs, which can lead to time and cost savings.

Key features

  • Automated shipping processes
  • Real-time tracking information for all shipments
  • Branded tracking page
  • Insights into the entire shipping process
  • Shipping reports and analytics

Pricing: Available upon request

3. Reveel 

Website: Reveelgroup

Based in: United States

Reveel uses machine learning to streamline the interpretation of complex shipping data and enable cost-saving solutions. The shipping analytics software provides practical recommendations for parcel shippers by leveraging data for informed decision-making. 

By looking at order fulfilment, and supply chain management as well as interfacing with shipping software like FedEx and ShipStation, the tool helps with optimising shipping rates. 

Reveel aims to enhance the delivery process, audit shipping operations, and achieve key performance indicators (KPIs). Their software is designed to streamline operations and provide insights into freight and logistics.

Key features

  • Hidden cost savings opportunities within shipping data
  • Cost-effective carrier and service level recommendations for each shipment
  • Negotiate better rates with carriers based on data-driven insights
  • Shipping costs comparisons against industry benchmarks
  • Shipping data analyses
  • Insights and suggestions for improving shipping efficiency and reducing costs

Pricing: Free ‘Essential’ plan with a custom paid ‘Premium’ plan available

4. ParcelPerform 

Website: ParcelPerform

Offices in: Singapore, Germany, Vietnam, the United States, and the Netherlands

ParcelPerform helps with the delivery journey, from pre-checkout to returns. Their platform uses data and integrations to help businesses enhance customer lifetime value, reduce logistics expenses, and elevate customer service operations. 

ParcelPerform integrates with carriers for shipping operations efficiency. The shipping analytics software generates result-oriented information about the supply chain and warehouse management. It’s used for auditing KPIs and streamlining freight management, protecting time and financial resources.

Key features

  • Access to a vast network of carriers
  • Real-time tracking information
  • Detailed insights into each stage of the delivery process
  • Customers notifications about upcoming deliveries
  • Streamlined returns process
  • Branded tracking
  • Shipping data analyses to identify cost-savings
  • Delivery routes optimisations

Pricing: Available upon request

5. Shipup 

Website: Shipup

Based in: United States & France

Shipup offers post-purchase technology for online retailers. The platform focuses on optimising processes, aiming to improve customer support efficiency. 

The shipping analytics software also uses data to deliver insights for strategic decision-making. Performance indicators are identified to optimise shipping rates and order fulfilment. The transparency into shipping data provides actionable suggestions to simplify operations and support business growth.

Key features

  • Tracking updates and notifications forwarded to CRM systems
  • Customised notifications and hosting of tracking pages on websites
  • Presented delivery dates in checkout
  • Real-time delivery performance insights

Pricing: The ‘Pro’ plan starts at €399/month with a 14-day free trial, while the ‘Enterprise’ plan is tailored based on needs

6. Shipwell 

Website: Shipwell

Based in: United States

Shipwell leverages data-driven automation, analytics, integration, and real-time tracking to streamline operations. This shipping analytics software helps parcel shippers with data takeaways, delving into shipping costs, delivery experiences, and warehouse management. 

Shipwell allows businesses to audit their performance, track KPIs, and integrate with shipping platforms like FedEx, ShipStation, ShippingEasy, Freightview, and Shippo. This provides visibility into shipping data and analytics for efficient management of freight and logistics. 

Key features

  • Transportation Management System (TMS) to manage the entire shipping journey
  • Delivery routes optimisation for efficiency and cost savings
  • Shipping analytics and reports
  • Machine learning models to predict shipping costs, carrier performance, and potential disruptions

Pricing: Available upon request

7. Lojistic

Website: Lojistic

Based in: United States

Lojistic helps businesses make strategic decisions through shipping data analytics and KPI capabilities.

In order to streamline supply chain management and order fulfilment, their platform analyses historical shipping data, identifies inefficiencies, and aids in resolving them. 

The software presents findings that help to optimise shipping costs and the delivery experience. Their data is used to identify bottlenecks to ultimately save time and freight costs. 

Key features

  • Practical insights based on historical shipment data
  • Time periods and carrier comparisons
  • Multiple shipping operations reports
  • Integrated shipping data with business systems
  • Connected past purchases and tracking info from various carriers

Pricing: Free account with optional paid add-ons involving either a result-based or usage-based fee

8. Enveyo

Website: Enveyo 

Based in: United States

Enveyo offers cloud-based logistics software with transparent insights into the supply chain. It facilitates optimization of the logistics process, covering planning, tracking, and auditing. Their reporting and optimization tools rely on data analysis to support decision-making and effective KPI management.

With Enveyo, businesses track carriers' performance and shipping rates to be more conscious of money spent on freight. The software is for optimising logistics and fulfilment processes for shipping efficiency.

Key features

  • Multi-carrier shipping software
  • Insights into shipping performance via reports and dashboards
  • Forecasted delivery situations and insights in the effects over time
  • Access to real-time shipping data and insights
  • Insights into accurate billing and potential cost savings
  • 3PL Solutions

Pricing: Available upon request

9. Aftership

Website: Aftership

Offices in: Singapore, India, China, Spain, the United States, and Canada

This solution helps streamline post-purchase processes by providing tools for order fulfilment. Aftership offers insights into KPIs, enhancing warehouse management and optimising parcel shipping and delivery. 

Aftership is used to examine shipping labels, improve freight operations, and enhance delivery experiences. The platform processes data to derive operational insights and aid decision-making. 

Key features

  • Customers alerts about shipment status changes
  • Banded tracking pages
  • Trends and patterns in delivery performance over time
  • Insights into potential issues
  • Carrier performance comparisons against industry averages
  • Insights into shipping costs by carrier, route, and service level

Pricing: Free plan including all basic features as well as ‘Essentials’ plan at $9/month, ‘Pro’ plan at $99/month, ‘Premium’ plan at $199/month and a custom ‘Enterprise’ plan

10. ShipScience

Website: ShipScience 

Based in: United States

ShipScience is a software designed for analysing shipping operations. It provides data-driven insights to support decision-making processes. The platform aims to enhance speed and efficiency, potentially leading to improved financial outcomes.

It uses practical intelligence offering users KPIs for optimising logistics. Through data, it helps streamline shipping costs and enhances inventory control. ShipScience also provides insights relevant to supply chain management and improves visibility into shipments.

Key features

  • Shipping data analyses to identify potential errors and inefficiencies
  • Support to negotiate better shipping rates and management of contracts
  • Automated and flagged potential billing errors automatically
  • Automated routing rule creation
  • Reports and insights into shipping performance

Pricing: Free ‘Starter’ plan, a ‘Growth’ plan from $799/month paid annually, and a custom ‘Enterprise’ plan tailor-made for the business

11. ShipSigma

Website: ShipSigma

Based in: United States

ShipSigma offers tools for gaining insights and visibility into supply chains. It provides real-time monitoring of KPIs and shipping rates to help optimise costs and improve delivery experiences.

The software includes features for analysing data to improve warehouse management and streamline order fulfilment, leading to more efficient shipping processes and reduced freight costs. ShipSigma's analytics capabilities allow for auditing of shipping performance to support informed business decisions. 

Key features

  • Alerts on potential billing errors from carriers
  • Carrier contracts analyses and management
  • Support to negotiate better prices with carriers
  • Cost-effective carrier recommendations
  • Insights into historical shipping data to spot trends and patterns
  • Real-time insights and reports

Pricing: Available upon request

12. CONTGuard 

Website: CONTGuard

Based in: Israel

CONTGuard provides a shipping analytics software solution designed for data-driven decision-making in supply chain management. The platform offers real-time cargo risk mitigation, theft prevention, and quality assurance solutions.

Users can access shipping data analytics to strengthen the supply chain. CONTGuard's offerings encompass performance indicators such as shipping rates, inventory management, and order fulfilment. This allows businesses to enable optimization of shipping operations and enhancement of business strategies through data analysis.

Key features

  • Instant alerts for shipping deviations
  • Security risk predictions with AI
  • User alerts of potential damage during shipping
  • Route-based optimisations based on weather conditions and potential risks
  • Real-time visibility into the location and statuses
  • Detailed shipping data and analytics

Pricing: Available upon request 

Features to look for in shipping analytics software

As you evaluate different shipping analytics software solutions, it's essential to consider the key features that will best suit your business needs. Here are some important features to look for:

Real-time logistics tracking dashboard

Did you know that up to 20% of e-commerce packages aren’t delivered on the first attempt? Real-time tracking allows parcel shippers to monitor the progress of their shipments and gain visibility into KPIs, such as delivery times, transit delays, and carrier performance. 

This allows you to proactively address any potential issues and ensure smooth logistics operations.

Data points and insights

A robust shipping analytics software should provide valuable data points and insights. By analysing shipping data, businesses can uncover trends, patterns, and inefficiencies that may be impacting their bottom line. 

Supply chain challenges can increase delivery times and shipping costs. These insights allow you to make well-informed judgements to optimise supply chain performance, shipping costs and inventory management.

Shipment reporting and analytics capabilities

Robust analytics capabilities allow parcel shippers to delve deeper into their shipping data, gain actionable insights, and track KPIs to measure success. Coupled with that, effective reporting capabilities are essential for shipping analytics software. 

The software should offer customisable reports that provide an overview of KPIs, trends, and areas for improvement. 

Smart insights and AI

Smart insights and AI-powered features are increasingly valuable in shipping analytics software. These technologies allow for the automation of data analytics, enabling businesses to make data-driven decisions more efficiently and effectively. 

AI algorithms can identify patterns, predict shipping outcomes, and recommend the best course of action, helping businesses optimise their shipping processes and enhance performance.

Integrations

In today's interconnected business landscape, it's crucial for shipping analytics software to seamlessly integrate with other systems and software.

Look for software that offers easy integration with your existing order management systems, e-commerce platforms, and carrier APIs. 

Integration capabilities streamline shipping processes, enhance efficiency, and provide a holistic view of your supply chain management.

How to select the right shipping analytics software for your business

E-commerce businesses that ship parcels on a large scale need to be able to make informed decisions. Not only that: analysing the performance of your carriers to improve the delivery experience for your customers is key to staying ahead of the competition. That's where shipping analytics software comes in. 

With the right software, you can gain valuable insights into your shipping performance, identify areas for improvement, and make data-driven decisions to enhance efficiency and cost-effectiveness. 

If you’re looking for the best way to find out if a software package is the right fit for your individual business needs, we recommend you book a demo. You can then see the software in action and discuss with an expert how it could elevate your shipping operations.

To find the perfect fit for your business just book a free and personalised consultation call today!

Get started with shipping analytics software today

Numbers tell the true story

Online stores, 3PL providers and retail brands use Tracey every day to turn great shipping performance into happy customers

91%
Accuracy of predicted delays
35%
Reduction of inbound WISMO calls
40%
Less time spent looking up customer data

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